Capability

Capability [keɪpəˈbɪlɪti] : the power or ability to do something.

What we believe in:

CPC is a performance consulting firm which is distinct from a ‘training or coaching or product-based firm’. At CPC, we believe in precision.

A key feature of our performance consulting process is in the precise gathering and analysis of data leading to a careful and targeted diagnosis of the issues, problems and challenges surrounding the needs of our clients.

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Businessman making presentation with his colleagues and business strategy digital layer effect at the office as concept.

This is accomplished

using the following means

surveys
  • 1

    Denison Organisational Culture Survey

    The core diagnostic used in our work, is the acclaimed Denison Organisational Culture Survey. This powerful tool captures data around 12 factors. The findings are revealed in a debrief which will pinpoint the organisation’s Critical Issues. The resulting action plan prioritises 1 Critical Issue that will optimise the path to World-class Performance. This provides a laser-like focus and allows resources to be deployed with greater conviction.

  • 2

    Issue-specific surveys

    Surveys that target specific issues that are then used as preparation for a solution (e.g. a Workshop, system or forum).

  • 3

    CPC-designed Post-Workshop Evaluation surveys

    These replace the common ‘happy sheets’ that are usually used at the end of a learning program. This methodology targets precise content and extracts learning and application data that shows ROI.

Alizia Dhillon

HR Director, Kone Malaysia

“I met Cliff five years ago when I attended a leadership development program in a former company. The workshop covered a range of topics, such as planning, performance management, motivation, communication, teamwork and situational leadership. It was truly an inspiring training program, complemented with a range of profiles, practical tools and frameworks.

Cliff has a relaxed, friendly and easy style which makes for a very conducive learning climate. He creates interest and generates active participation with carefully selected experiential learning activities.

It was truly an insightful and cathartic experience for me, and the learnings remain with me to this day. I would have no hesitation in recommending Cliff to any organisation who wants to galvanise the performance of their leaders and create sustainable results.”

Surveys are typically

conducted online

Create a sustainable performance-based and
performance-driven culture that is based on targeted diagnostics

GET STARTED WITH US

Surveys are typically

conducted online

Create a sustainable performance-based and
performance-driven culture that is based on targeted diagnostics

GET STARTED WITH US

Leadership

Leadership [ˈli dərˌʃɪp] : The quality of character and personality
giving a person the ability to gain the confidence of and lead others.

What we believe in:

Leadership is the chief driver of strategy and change. Leaders must be ‘sense-makers’ and facilitators with the skills and ability to take organisations through tough and demanding times with clarity and determination.

They must also lead by example, build capability and evolve strong cultures. Leadership is often lacking in the core competencies required to set direction and lead teams to achieve required outcomes.

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business leader

What we can provide:

leaders
  • Conduct 360 leadership diagnosis (using an acclaimed competency based model)
  • Design and facilitate leadership development programs (frontline, middle and senior level)
  • Coach leaders in delivering transformational change projects
  • Develop leaders capable of sustaining a high performance culture
  • Develop leaders to cope with resistance to change

John Ho

Regional CFO, Altana Singapore

“I’ve known Cliff for over 12 years, since the organisation required an experienced seasoned facilitator to work with our emerging leaders in the Asia Pacific region.

I have organized and personally attended several of his workshops and appreciated the profiles, practical tools and frameworks shared to lock in valuable skills and concepts. We covered topics such as leadership performance planning, delegation, communication, feedback, conflict, building trust, change management, teamwork and situational leadership.

In these workshops, Cliff has demonstrated his expert skill as a facilitator, including his ability to engage the participants with lively interaction through a stimulating mix of multi-sense learning activities. These are debriefed to draw learning and parallels to the workplace. The post-workshop projects help to assimilate and apply the learning to real workplace scenarios.

The results have been exceptional with over 60% of participants being promoted to senior-level positions after completing the program.

Cliff has a relaxed, friendly and engaging style which fosters a conducive learning climate. He genuinely creates excitement in the participant groups while also taking time to deal with individual needs. His infectious energy and humour generate active participation among the culturally diverse groups.

We are indeed fortunate to have a person of his calibre helping with this important initiative. I feel sure any organisation would similarly benefit from his skills.”

Team

Team [tim] : A group of people linked in a common purpose; appropriate for conducting tasks
that are high in complexity and have many interdependent sub-tasks.

What we believe in:

Talent is everywhere but it must be carefully selected, developed, deployed and nurtured to get the best results.

The individuals and teams that do the work in organisations must be carefully managed to deliver sustained performance.

Talent management is an unending challenge for most organisations.

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businessteam

What we offer (Including Individuals):

surveys
  • Diagnose individual performer issues and factors causing poor performance
  • Develop & deliver customised solutions to improve individual performance
  • Diagnose systems issues contributing to individual performance problems
  • Facilitate development of high performance teams
  • Evaluate ‘systems’ capacity issues leading to poor performance
  • Analyse & diagnose feedback issues and consequences of performance
  • Facilitate Team Development and improved performance by:
  • Team members profiling – leader & team
  • Developing team mission and charter
  • Coaching team on managing team diversity, differences, balance and relationships
  • Team effectiveness workshops to address the issues and challenges
  • Functional teams/cross-functional/project & multicultural teams, virtual and remote

Jacqueline Lane

Chief Corporate Services Officer, ORS Group

“I met Cliff more than seven years ago when we needed someone to help us revitalise our HR function. He was very thorough, professional and shared his extensive expertise freely. The end result was that our HR function was put on track to performing as a true HR business partner fully aligned to the business needs. Cliff has an easy-going, approachable style, and the proven systems and tools he applies are leading-edge, practical and useful. He is particularly adept in precise analysis of culture that supports systems, behaviours, skills and practices to get clarity and direction on achieving desired performance outcomes. We benefitted greatly from his “words of wisdom,” world-class tools, case studies and strategies, and his ability to align them to the practical element of our business.”

Facilitation & Training Workshops

We provide highly effective training workshops and courses in developing leadership skills, strategic planning, change management and team development.

The Denison Model

Denison Organisational Culture Survey The core diagnostic used in our work, is the acclaimed Denison Organisational Culture Survey.

This powerful tool captures data around 12 factors. The findings are revealed in a debrief which will pinpoint the organisation’s Critical Issues.

The resulting action plan prioritises 1 Critical Issue that will optimise the path to World-class Performance. This provides a laser-like focus and allows resources to be deployed with greater conviction.

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denison model

Customised Client Workshops (sample)

Illustration of data analysis graph
  • Leading Organisational Change – featuring core change management skills and concepts
  • Leadership skills – featuring the Situational Leadership model
  • Effective Communication – active listening – using a proven model and techniques
  • Strategic planning – applying the classic SP framework and cutting edge tools
  • Operational Planning – Setting and managing operational plans, objectives and actions – strategy into action
  • Essential Change Management Skills workshop – for change agents and leaders
  • Effective Supervisors workshop – frontline skills
  • Leading and managing virtual & remote teams – using the acclaimed TMS profile
  • Management development workshops (several versions tailored for clients)
  • Leadership & team development workshops several – using the acclaimed TMS profile
  • Managing multicultural teams – middle and senior level teams
  • Process mapping and process improvement – using TQM tools and processes
  • HR as a business partner – featuring Ulrich’s framework and strategies
  • Management skills for new managers – frontline supervisor/manager program
  • Performance management – featuring the fundamentals of performance using PMM
  • Management Forum – a specially crafted CPC solution to address topical issues & challenges

Recent research shows that over 90% of C-suite executives identify culture as crucial to performance, and that improving organisational culture improves company value. And yet only 15% say their firm’s corporate culture is "where it needs to be."

This is where we FOCUS. Our unique way of leveraging Culture-driven change via our Roadmap process, directs and positions your organisation to achieve World-class Performance.

Roadmap to World-Class Performance

One Critical Issue at a Time

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