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Years in Business
ROADMAP TO WORLD-CLASS PERFORMANCE
One Critical Issue at a Time

Clients We Helped Position To Achieve World-Class Performance

Jacqueline Lane
Chief Corporate Services Officer
“I met Cliff more than seven years ago when we needed someone to help us revitalise our HR function. He was very thorough, professional and shared his extensive expertise freely. The end result was that our HR function was put on track to performing as a true HR business partner fully aligned to the business needs.

Peter Millington
Former CEO
“Cliff introduced a structured strategic planning process that not only met our statutory needs for an annual Statement of Corporate Intent and a Strategic Development Plan but also contributed significantly in producing a commercial orientation in ChemCentre."

Jenny Mercer
Managing Director
Culture is the most critical thing in our business to help us be a leader in the long term. Cliff has been so important for us to first of all understand what the culture is, as senior management. He helped us to understand where there are gaps, and how we can help address that. Cliffs been important, taking the whole organization on that journey and he's also really helped us with some individual issues that have popped up some performance level issues.
The wastage factor in training expenditure is currently measured at around 80%. This means that even the best training is only having a 20% impact.
- We don’t do a TNA to determine what training is required. We conduct a PNA.
- We fully explore the reasons for poor performance and determine the right solution. This may or may not include training.
- This means every training solution we deliver is fully customised. This is your guarantee that our training sessions actually deliver specified business outcomes.
- We deliver any deficient skills/knowledge training that will produce results. We do not offer training that leads to useless certifications that don’t address the actual problems.
- This approach also ensures that Capability is improved where it matters.
Are you still getting poor performance despite all the training?
Let us help you find the RIGHT SOLUTION.
Q: Why CPC?
A: CPC can help you position to achieve “world-class” performance
- Our research shows that organisations that achieve World-class Performance status, work relentlessly on 2 key factors – Capability & Culture. Both these factors have crucial sub-elements which are shown in the CC Matrix.
- This is a simple construct and one that is easily understood. However, we have found that most SME’s will default to seeking improvement mostly in Capability. This is good. But this is done often with little or no regard for the Culture. Many companies have been hit hard with the sobering reality of NOT having a fully supportive Culture. Some do not survive.
- We have discovered that when the Capability and the Culture sub-elements are properly optimised, the organisation will achieve consistent levels of performance. This is duly noticed by key stakeholders such as customers, competitors, suppliers, and staff. This outcome underpins exponential growth. Accolades follow and World-class Performance is assured.

Schedule a call now and we will deliver CUSTOM-FIT solutions to meet your specific needs!
Performance
Every business must deliver a level of performance that is required by an end user of their product
or service. We know that to deliver this performance through people you must harness 2 key factors
- Capability and Culture. We have broken the code on what this means. It requires precise diagnosis
and practical, timely solutions to real workplace issues and challenges. We deliver Performance.
Strategy
Focus on the key aspects that form a company’s direction is crucial. Yet many businesses do not put
enough time and rigour into developing their business by developing clear strategy. We have proven
expertise that will craft a strategy that provides abundant clarity in your business at every level. This
provides focus, alignment and achievement of desired outcomes. Strategy is key to business success.
Change
Change is inevitable and challenging but can also be managed. People must know the value of the
Change being initiated, what is required to make the change successful and what role they must play
in the change process. This takes deliberate effort not guesswork or worse - imposed change. We
help steer your required change efforts in a manner that will avoid the common 70% failure rate.
Leadership
An important driver in any organisation is the capability of its Leaders. At every level, leaders have a
mandate to deploy resources and manage their people to achieve desired outcomes. This takes
mindset, skillset and commitment. Leadership competency isn’t automatic, and it’s not for everyone.
Anyone in a leadership role is bound to face challenges and must be developed to deal with these.
The CPC Core Leadership Program features, proven competencies, 360 degree profiling, accelerated
learning methodology and powerful skills workshops that take leaders to a high level of consistent
performance. This underpins Culture.
Team
Rarely is work completed by individuals alone. People often work in teams. This requires more than
simply assembling a group of talented people and calling them a team. Teams develop over time and
must be managed with great care and expertise. Teamwork can be vastly improved where there is a
strong focus on team dynamics, accountability, and cohesion. This is only achieved with a purposeful
approach that ensures continuous monitoring and team development. We can show you how.
Culture
Every business has one. But not every business succeeds. This is often because the Culture is not
supportive. This is in spite of the best efforts of leaders, full resources and proper planning. It is
because something in the mix is missing and not conducive to a high-performance culture. It is
surprising to note that many businesses don’t assess their culture let alone take steps to manage it.
The old adage, ‘what gets measured gets done’ applies. CPC have expertise in culture assessment
using the acclaimed Denison system. We can help you to assess, evolve and sustain your Culture.
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What do C-Level Executives and Entrepreneurs Like Yourself Have To Say About CPC?
When you harness the power of talented, focused people within a fully optimised and supportive culture, extraordinary results can be realised
In his book, Achieving World-Class Performance, Cliff Chalon addresses the 10 truths every senior executive must understand to ensure their people and culture produce sustainable world-class performance.
In this book you’ll discover:
•The importance of clear direction, strategically and at every level of your organisation
•How to set up and develop your staff to achieve high performance
•Why culture is the key to attracting and retaining top-level staff
•How to harness the full potential of every person and team in the organisation
•Ways to encourage the truth from your employees about how they really feel about the business and their role within it
•How to avoid fads and optimise performance feedback
•How to ensure ROI from your culture-driven organisational change