Core Service Levels
Unleash the Power and utility of our Core Service Levels: Bronze, Silver, Gold, and Platinum –
Resolving Critical Issues with Unmatched Expertise!
At CPC, we understand that resolving critical issues efficiently is the key to maintaining a competitive edge in today’s fast-paced business landscape. That’s why we are proud to offer our comprehensive range of solutions, delivered through our well-crafted Core Service Levels: Bronze, Silver, Gold, and Platinum. With a commitment to excellence and an arsenal of proven methodologies and our proprietary problem-solving framework, we are ready to tackle your toughest challenges head-on!
1. Bronze Level:
Our Bronze Level service is designed to address critical issues promptly while ensuring a solid foundation for resolution. With this level of service, our experienced team will swiftly analyse the problem at hand using our time-tested methodologies. We will provide you with actionable insights, allowing you to make informed decisions and initiate effective countermeasures swiftly. Minimum project duration – 6 months.
2. Silver Level:
Stepping up to Silver Level service provides a comprehensive approach to resolving critical issues. Our seasoned experts will dive deep into the problem, utilizing our proprietary problem-solving framework. Through rigorous analysis, we’ll identify the root causes, develop innovative strategies, and implement targeted solutions. This level of service ensures a higher level of engagement and delivers measurable results that drive your business forward. Minimum project duration – 6 months.
3. Gold Level:
When it comes to tackling complex and multifaceted critical issues, our Gold Level service rises to the occasion. With an unwavering commitment to excellence, our dedicated team of specialists will leverage their vast industry experience and our proprietary problem-solving framework to provide comprehensive solutions. We will collaborate closely with your organization, leaving no stone unturned to resolve the issue at its core. Expect exceptional results and a transformed business landscape when you choose our Gold Level
service. Minimum project duration – 12 months.
4. Platinum Level:
For organizations seeking the pinnacle of excellence in resolving critical issues, our Platinum Level service is the ultimate choice. This elite service level is tailored for high-stakes challenges that demand meticulous attention to detail, cutting-edge methodologies, and unparalleled expertise. Our top-tier consultants will work closely with your team, providing strategic guidance, implementing advanced techniques, and ensuring an unparalleled level of resolution. With our Platinum Level service, your organization will overcome even the most complex hurdles and emerge stronger than ever. Minimum project duration – 12 months.
You will select the service level that aligns with your needs and witness the unrivalled expertise and dedication we bring to the table. At CPC, we are passionate about resolving critical issues and driving your organization towards success. Let us be your trusted partner in achieving breakthrough results and conquering the most challenging obstacles in your path.
Case Study: Performance Improvement (PI) – Strategy and Culture Driven change
A client we worked with are a mid-sized company that specialises in precast concrete products for civil engineering and infrastructure projects. They had established operations and continuing projects for over 12 years and had around 30 core staff and a pool of casual labour. The key reason CPC was contacted was to address the causes of a plateauing of the business over the last 5 years.
We used our signature Roadmap and methodology to analyse the causes of the plateauing of the business. Revenue was hitting a reasonable mark but had been stagnant. Costs were under control and profit was reasonable. We then assessed the existing culture and found that the main problems were; the company not having a fully developed and documented strategy, poor communication and tracking of KPI’s, variable operational competency levels, and poor leadership capability. There were many reasons for this and a quick prioritisation and following our proven CPC-F process, action plans were put in place and fully supported by the MD and staff.
Over the course of the ensuing year the company developed a fully documented strategy, resources were reviewed and deployed according to planned actions and leadership capability development was commenced. A year later and the company has ramped up in operational competency, and new projects were sourced. The leadership were more skilled and worked well as a team.
The Strategy was fully developed and understood by all via communication to all levels. The company achieved a lift of 125% over the previous year. Retention rates of staff improved and this underpinned operational competency. The business improved its profit and consolidated its projects for the coming years. Strategy took precedence in terms of 12 month plans, quarterly and driven by weekly monitoring and board level reporting on agreed KPI’s.
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Typical Client Journey
Our Roadmap is Your Path to Consistent Performance and continuing success!
Are you ready to embark on a transformative journey that will propel your business to new heights? Look no further than our powerful Roadmap, carefully designed to guide you through four vital stages: Discovery, Assessment, Strategy and Resolution. Get ready to unleash your true potential and achieve unparalleled success!
Every business must deliver a level of performance that is required by an end user of their product or service.
We know that to deliver this performance through people you must harness 2 key factors – Capability and Culture.
We have broken the code on what this means. It requires precise diagnosis and practical, timely solutions to real workplace issues and challenges.
We deliver Performance.
How We deliver Culture-Driven Change
It is now abundantly clear that every aspect of culture affects business. The success and growth of a company is directly tied to the strategy, capability, cohesion, and engagement of employees.
Additionally, a company that is known for its positive culture and employee treatment can be more effective in attracting top talent, leading to a more skilled and experienced workforce. On the other hand, when a company neglects its workforce, it can lead to low morale, high turnover, and a lack of innovation. In short, investing in active culture management is investing in the long-term success of the company.
Culture survey results can help management understand areas of strength but most importantly, the key concerns that are affecting performance. Through the insights gained from employees’ answers, you can improve your organisational culture to create a better work environment that will benefit the whole company.
This is where the powerful Denison Organisational Survey is invaluable. Over 3 decades this survey has been used in companies in various sectors across the globe to assess organisational culture with scores that compare to a global benchmark. This helps organisations with insight that drives change initiatives that will address critical issues while also impacting the culture positively. The DOCS is a powerful and proven diagnostic tool.