Performance Improvement Case Study – Training Situation

Overview 

The client organisation is a leader in the provision of banking and financial services in Singapore. While successful in achieving business growth, the issue they grappled with was in their HR. As the company expanded in the region, it had to send more of its managers to other locations in different countries. This meant dealing with similar banking issues and challenges but with different staffing issues in various locations. The managers’ current training did not equip them to deal with the performance management of staff in cross-cultural settings and virtual teams. The managers were lacking in appreciation of the differences of this new set-up. Moreover, they cannot deal with staff and performance issues remotely because they are not trained.

Approach 

CPC developed a specially tailored program to cover specific content that would help the company’s managers to deal with the typical remote-team issues of, communication, performance management, delegation, and team management in multicultural work settings. 

Result 

Enhanced capabilities (skills, concepts and analysis of cross-cultural issues, remote location communications and performance). 

Conclusion 

We designed the 3-day program with the use of a powerful set of diagnostics and a mix of activities. All these are in an experiential learning style for better engagement with the identified participants. It resulted in the enhanced capability of the participants in terms of skills, concepts and analysis of cross-cultural issues, remote location communications and performance.