Recent news & event
Customers expect businesses to treat them as individuals, not as faceless numbers. Personalisation – using customer data to tailor products, services or communications – has become a key customer experience trend. A McKinsey study found 71% of consumers now expect personalised interactions. When businesses deliver, the payoff can be huge: McKinsey reports that companies excelling…
In small businesses, you can’t afford to treat planning as a guessing game. Forecasting – making projections for sales, cash flow and costs – turns guesswork into a plan. For example, plotting past sales to forecast next quarter helps you decide how much stock to order or whether to hire an extra staff member. Accurate…
Working life can be rewarding, but it can also be demanding – especially in small and mid-sized businesses where many team members are wearing multiple hats. Long hours, tight deadlines and blurred lines between work and home can lead to workplace stress and burnout. In fact, Gallup reports that workers who rate their mental health…
Relationships are considered a strategic currency. Clients, partners and employees alike expect authentic connections built on trust and collaboration. Consider this: Deloitte reports that companies with high trust outperform peers by up to 400%, and customers who trust a brand are 88% more likely to buy again. Stephen P Covey advises that business is done…
For most of us, “performance review” triggers memories of formal sit-downs and stiff ratings, often feeling more like a ritual than a real opportunity for growth. But for SMEs, they are where agility and a close-knit culture are core to success, and there’s a chance to turn this typically dreaded exercise into something meaningful. Reimagine…
Change is inevitable especially for small and medium-sized enterprises (SMEs). When it comes to navigating a major transformation—be it adopting new technologies, restructuring, or shifting strategies—how you manage the human side of change can make or break the outcome. While large corporations often have extensive resources to handle transitions, SMEs can leverage their agility to…
